Refund Policy

Last updated: 2025-10-10

At ArborealFoyer we strive to deliver fresh, high-quality pizzas and a memorable dining experience. If for any reason you are not completely satisfied with your order, this Refund Policy explains how we handle refunds, replacements, and credits. This policy applies to all purchases made directly with ArborealFoyer through our website at arborealfoyer.xyz and in our restaurant locations listed for London, United Kingdom.

Eligibility for refunds and credits

• Food quality issues: If your order arrives mispicked, undercooked, burnt, or otherwise not as described, you may request a refund or replacement within 24 hours of delivery or service pick-up. Photographs or a brief description may be requested to help us understand the issue.
• Missing items or incorrect customization: If any item is missing or does not reflect your specified toppings or crust type, please contact us within 24 hours of receipt to arrange a remedy.
• Delay or service disruption: If your order is significantly delayed or you experience a service disruption that affects the enjoyment of your meal, you may be eligible for a refund, partial credit, or a replacement meal, subject to verification by our team.
• Digital orders: If you placed a digital order and encounter issues with payment, fulfillment, or delivery, contact us within 24 hours to review eligibility for a refund or alternative solution.

Non-eligibility

• Special promotions, gift cards, or vouchers: Refunds on promotional items or vouchers are limited to the terms of the promotion. We may offer an exchange or store credit instead of a cash refund, depending on the situation.
• Allergies or preferences: Refunds are not offered for dietary preferences or personal taste unless a documented quality issue is identified.
• Placed in error: If you ordered by mistake and the order has already been prepared or handed to you, a credit toward a future order may be provided at our discretion rather than a full refund.

The process to request a refund or replacement

1. Contact our team as soon as you detect an issue. Provide your order number, date, time, and a brief description of the concern. If possible, attach clear photos of the problem to assist our assessment.
2. Our customer care team will review the request within 1–2 business days and determine appropriate resolution, such as a replacement item, a refund to the original payment method, or a store credit.
3. If a replacement or credit is approved, we will arrange delivery or pickup instructions according to your preference and location on file, using +44 20 7946 0958 as needed for coordination.

Refund methods and timelines

• Refunds to the original payment method: Usually processed within 5–10 business days, depending on the payment provider. Some banks or card issuers may take longer to post the funds.
• Store credits: If offered, store credits are issued in the form of a credit code or equivalent value that can be used for future orders placed through arborealfoyer.xyz.

Delivery and takeout considerations

For takeout or delivery orders, refunds or replacements are typically issued in the form of a credit toward your next order unless otherwise indicated. If a refund is approved after the order has left our kitchen, the return may be substituted with a partial credit to cover preparation costs and any unavoidable waste. All refunds for delivery or takeout will be issued to the original payment method when possible.

Quality assurance and prevention

We are committed to improving our service. Your feedback helps us maintain high standards for our ingredients, cooking methods, and food presentation. We monitor recurring issues to identify opportunities for product improvement, staff training, and menu adjustments. If a particular item becomes unavailable or requires adjustment, we will communicate promptly and offer a timely alternative or refund where appropriate.

Contact information

For questions about refunds or to initiate a request, please contact our customer care team at +44 20 7946 0958 or visit arborealfoyer.xyz for more information. You can also address concerns in person at our locations in London, United Kingdom, with street address: 15 Fleet Street and postal code EC4A 2EA.

Governing law

This Refund Policy is governed by the laws of United Kingdom where ArborealFoyer operates. Any disputes related to refunds will be resolved in good faith through our customer care team, and if necessary through applicable consumer protection authorities.

We appreciate your business and strive to ensure every visit to ArborealFoyer is a satisfying experience. Thank you for choosing us for your pizza cravings at arborealfoyer.xyz.